Phoebe, the pug, boasts an impressive array of qualifications, surpassing many humans on paper. Holding more than 200 certifications, this Alberta-based canine theoretically possesses the skills to operate a truck, navigate a boat, and handle a forklift with ease. Notably, Phoebe has even acquired the ProServe certification from the Alberta Gaming, Liquor and Cannabis agency, signifying her ability, under the law, to serve alcoholic beverages.
This unique feat was accomplished as part of an experiment conducted by Cognisense, a Calgary security firm specializing in online training. Phoebe, the firm’s unofficial Chief Training Integrity Officer, completed the province’s ProServe Liquor Staff Training course using an artificial intelligence tool. This online training, typically requiring human participation, was expedited in just six minutes without any identity verification or supervision.
Robert Day, the managing director of Cognisense, emphasized the significant security risks posed by such online training programs. He highlighted the evolving landscape of training practices, indicating a shift from traditional in-person methods to digital platforms. The experiment demonstrated the potential for AI tools to complete training autonomously, raising concerns about the credibility of certifications obtained through such means.
Responding to inquiries, the Alberta Gaming, Liquor, and Cannabis agency highlighted that while full identification verification is not mandatory for online training completion, certificates must align with the individual’s official photo ID at their workplace. The agency conducts routine inspections at licensed establishments to ensure compliance with certification requirements and regulations. Following the revelation of Phoebe’s certification, the associated account was promptly canceled by AGLC.
In a separate instance, Phoebe also managed to secure an Alberta defensive driving certificate through an online course offered by the Alberta Motor Association (AMA). AMA clarified that the certificate alone does not translate to demerit point reduction; validation in-person against a valid driver’s license is essential. The association refuted claims of identity verification lapses in their online course, stressing the importance of maintaining rigorous standards to uphold training integrity.
Steve Sullivan, CEO of Mothers Against Drunk Driving Canada, cautioned against the misuse of AI in training processes, emphasizing the need for robust standards to prevent unqualified individuals from obtaining certifications. Sullivan urged governments to fortify regulations for training providers, ensuring that the system’s integrity remains intact to safeguard lives.
The evolving dynamics of training methodologies, particularly the growing reliance on online platforms, underscore the imperative of upholding stringent verification processes to guarantee the efficacy and legitimacy of certifications.