Many Canadians recently received a text message regarding a class action lawsuit against Rogers, but there is no need for alarm as the message is legitimate. The lawsuit, authorized by a Quebec court, pertains to the widespread outage on April 19, 2021, affecting Rogers, Fido, and Chatr services. The lead attorney, David Assor, claims that many Canadians suffered damages due to the outage, including medical issues and loss of income for individuals like delivery drivers who rely on their phones for work.
Rogers has compensated affected customers for the day of service loss and expressed readiness to defend the case. Recipients of the text message do not need to take any immediate action as the message provides a link for information and updates, but no registration for the class action is required. Those wishing to opt out must do so by November 23, 2025, as per Lex Group’s class action notice.
The text messages were sent following an order from the Superior Court of Quebec, which required Rogers to provide a list of affected phone numbers for communication purposes. If the class action is successful, affected individuals may receive compensation, including partial reimbursement of fees and other damages. The lawsuit is expected to last approximately two to three years, covering all of Canada at present, although Rogers is reportedly seeking to exclude certain provinces from the proceedings.
For ongoing updates on the lawsuit, affected individuals can visit Lex Group’s website.